The role will be responsible for maintaining efficient communication and follow-up with third-party insurers and other parties to ensure the recovery of claim payments. The role will also involve meeting recovery targets and keeping recovery records up to date on a regular basis.

Key Responsibilities

• Achieve monthly set targets in terms of recovery
• Reduction of claims either through knock for knock and/or swaps
• Manage the recovery court cases process
• Process cheques received within KPI and prepare recovery letters.
• Manage firms working for recoveries including tracers, investigators etc.
• Engaging third party insurers with a view to settling matters out of court
• Ensuring TPPD matters are addressed under knock for knock agreement to avoid escalating costs.
• Exchanging matters with Third party Insurers
• Liaising with insureds on the availability of witnesses and their willingness to co-operate
• Engaging investigators to trace third parties for purposes of recovery
• Giving instructions to external advocates to file suits where negotiations have failed
• Liaising with witnesses to attend court on matters in court
• Attending court to testify on recovery matters in court
• Updating of recovery records (registers- status of all recovery matters; recovery payments; maintain recovery pipeline tracker; recovery monthly register for matters to be filed and at judgment/ consent/ dv or hearing stage) and providing weekly and monthly reports on the status of recoveries
• Attending visits with TP Insurers (physical and/or online)
• Attending quarterly visits (physical and/or online) with our Advocates and maintaining a tracker on meetings
• Deliver client-centric processes and solutions
• Daily follow ups with clients and Insurers

Qualifications and experience:

• Insurance or business degree
• Progress in ACII/IIK
• 3 years’ experience in a similar role

Knowledge, Skills and Abilities:

• Good customer service, communication and negotiation skills.
• Advanced knowledge of Insurance principles and practice
• Expert knowledge of claims processing
• Well versed in local legislature that impacts various insurance and policies
• Seasoned knowledge of industry practice with respect to knock-for-knock agreements